FAQ

At Murex General Trading, we offer a diverse range of products across multiple categories, including Office Supplies and Stationery, Copy and Printing Paper, Filing Accessories, Mesh Products, Furniture, Accessories, Office Machines, and Packing Supplies. Our general trading scope also extends to various other goods and industrial products. For more details on our offerings, please visit our Shop page or contact our support team.

At Murex General Trading, we do not offer online purchasing at this time. As a wholesale distributor and exporter across various product categories, our website is designed to showcase our extensive catalog of brands and offerings. We value your interest and encourage you to contact our Support Team through our Website Enquiry Forms, by phone, or via email for assistance with orders and further information.

At Murex General Trading, every enquiry is treated with priority, no matter the volume or origin. Once you reach out with your enquiry or order, our support team will promptly verify your request, provide the best rates and invoices, and assist with payment processing. We will also support you with transportation arrangements to ensure timely fulfillment of your orders.

We value each of our customers and take your feedback seriously. For any complaints or grievances, please contact our dedicated support team. We are committed to addressing your issues fairly, promptly, and efficiently. We will keep you informed about the actions taken to resolve your concerns and ensure a satisfactory resolution.

Yes, we do! Murex General Trading handles orders from both local and international markets, including re-exporting to Africa, CIS, GCC, and other Arab countries. We efficiently manage bulk orders and container shipments from our warehouses and can also arrange delivery to your preferred cargo loading destination.

Yes, we can! For wholesale and bulk orders received before 2:00 PM, we strive to deliver them on the same day based on your request, thanks to our efficient logistics and delivery management team. Orders placed after this time will be scheduled for delivery on the next working day.

Yes, we do! Murex General Trading specializes in handling bulk orders, ranging from 100 to 500 cartons or more. We also accommodate wholesale orders from 1 to 10 cartons, ensuring efficient processing and delivery for all your needs.

You can reach our dedicated Customer Support Team by phone, email, or through web forms for handling your enquiries. However, we do not support fax for placing enquiries.